Refund & Return Policy

At MAPORA, we aim to deliver premium wooden world maps crafted with quality and care. If you experience any issue with your order, please review our return and refund policy below.

Returns

We accept return requests within 7 days of product delivery.

To be eligible for a return:

• The item must be unused and in original condition

• The product must be returned with original packaging

• Proof of purchase or order confirmation is required

Return requests submitted after the return period may not be accepted.

Damaged or Incorrect Products

If your order arrives:

• Damaged during shipping

• Defective

• Incorrect product received

Please contact us within 48 hours of delivery with product photos. Our team will arrange a replacement or refund after verification.

Non-Returnable Items

The following products are not eligible for return:

• Customized or personalized wooden maps

• Products damaged due to improper handling

• Products returned without original packaging

As our products are made using natural wood, slight variations in color, texture, or grain are normal and not considered defects.

Refunds

Once the returned product is received and inspected:

• Approved refunds will be processed within 5-7 business days

• Refunds will be issued to the original payment method

Processing time may vary depending on your bank or payment provider.

Return Shipping

Customers may be responsible for return shipping charges unless the product received is damaged or incorrect.

We recommend using a trackable shipping service for safe returns.

Contact Us

For return or refund requests, please contact us:

Phone: +91 9274000242

Address: C-309, Prahaladnagar Trade Center (PNTC)
B/H Titanium City Center
Radio Mirchi Road, Prahaladnagar
Ahmedabad – 380015, Gujarat, India